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Artifice Client Information & Agreement
Payment indicates acknowledgment and agreement to the following terms and conditions:
Refunds: ALL SALES ARE FINAL. Please be certain about your component choices, financial situation, and ability to wait patiently prior to payment.
Payments: ONLY watches in the Ready to Ship category are currently assembled and available. For your custom project, either select a pre-configured watch option through the site store, or a shopping cart will be generated with the item(s) required for your project. If you have received a quote for the project and deduced shipping costs (see below), you may use this custom order form.
Requisite watches and parts will be ordered when payment is received.
Current Payment Options: Credit Card with Stripe
Shipping: Watches: US- $15 USPS Priority Insured (unless other arrangements are made) International- $35 USPS Priority ($25 Canada) / $60 DHL (all shipping options not available to all countries)
Parts: US- $15 USPS Priority Insured International-$15 USPS First Class / $60 DHL
Turnaround: Conventional Mods (1 or 2 processes with readily available parts): 4-6 weeks.
Complete Watches, other Custom work: 12 weeks minimum. Due to the varying shipping times for parts and watches coming from all over the world, and the time and care required to build and test custom watches, your order may be completed earlier, or later. If you need it within a certain time-frame, I’ll do what I can to accommodate. However, there are any number of problems ranging from issues with parts, natural disasters, family emergencies, etc., that could cause your project to be delayed. Please be patient as I give each project the attention it requires to fulfill potential. Due to the nature of the work, rushing invariably leads to mistakes, which are often expensive, and cause additional delays for yours and other projects.
100% Policy: Regardless of deadlines for trips or events, birthdays, anniversaries, etc., and despite incessant emails and/or other communication from client or statements about expected completion time/date, watches WILL NOT ship before I am 100% confident it is ready, and will function as expected.
If your project requires specialized, one of a kind, made to order parts: assume there will be delays as the processes are developed and refined.
Project Changes: Once a project is underway, any practical changes to the project required by the client will result in a change fee of no less than $50. If different parts are requested, the client will forfeit the original parts or parts cost and will be required to pay for replacement parts. Changes will invariably delay the project.
Client Contact Policy: Striving to work through the backlog has shifted the focus from email and social media to building watches, and will remain so until there are no delayed projects. Please send all correspondence through email, it will be answered in bursts when there is time. Every project will be completed, it is just a matter of time.
Quotes valid for 30 days from submission.
Ship anything required for your project to:
24930 Washington Ave. #579
Murrieta, CA 92562
Thank you for trusting Artifice with your project.